Position Summary:
The Practice Support Assistant is responsible for appropriately and accurately processing Home health and
Hospice Certifications, Recertifications and orders according to Medicare guidelines, all laws, and regulations
including HIPAA in a timely and efficient manner.
Qualifications: Education, Licensure and Certifications, Related Work Experience
High School Degree required. Associates degree or equivalent work experience preferred
Knowledge of and understanding of medical terminology
Proficiency in Microsoft Office
Outstanding communication and interpersonal skills
Strong attention to detail with excellent organizational skills
Friendly and professional demeanor
Other specialized skills and knowledge necessary to perform this job. (e.g., basic accounting principles,
computer skills and software, specific healthcare processes, interpersonal, communication, etc.
- Strong organizational and interpersonal skills with the ability to work independently while managing multiple, simultaneous responsibilities and prioritizing work effectively.
- Professional verbal and written communication skills via phone, email, and other written correspondence.
- Demonstrates strong attention to detail and the ability to complete work assignments accurately and in a timely manner.
- Upholds strict confidentiality of patient, medical, financial, and legal information at all times and ensures compliance with all applicable state, federal, and local regulatory requirements.
Essential Job Duties/Responsibilities
- Timely process of orders, certifications and recertifications to Home Health and Hospice agencies from physicians, PA’s, and NP’s
- Maintains current knowledge of regulations and policies set forth by organizational, state, and federal agencies are upheld
- Accurately submits Certifications and Recertifications for billing
- Protects the security of medical records to ensure that confidentiality is maintained
- Follow established procedures and standards of quality and productivity
- Answer routine phone calls, and resolves problems appropriately
- Provides excellent customer service to both internal and external customers
- Other related duties as assigned.
Compliance Requirements
Adherence to Laws, Rules, Regulations, Standards, Guidelines, Policies and Procedures: - Ensure compliance with all federal, state, and local laws, regulations, standards, guidelines, and Eventus WholeHealth policies and procedures pertaining to the job.
- Remain informed of any changes to federal, state, and local laws, regulations, standards,guidelines, and Eventus WholeHealth policies and procedures that impact the job and the company.
- Promptly report any non-compliant conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Ethical Conduct:
- Ensure adherence to Eventus WholeHealth’s Code of Ethics and Business Conduct.
- Perform the job duties with integrity and professionalism.
- Promptly report any unethical conduct and/or practices to Eventus WholeHealth’s Chief Compliance and Risk Officer.
Patient Privacy and Confidentiality: - Strictly protect patient information in accordance with all federal and state privacy laws and Eventus WholeHealth policies and procedures.
- Promptly report any violations of federal and state privacy laws and Eventus WholeHealth
- policies and procedures to Eventus WholeHealth’s Chief Compliance and Risk Officer.
- Maintain accurate and complete documentation when performing the job duties.
- Ensure that all Eventus WholeHealth information, data, documentation, and records are always safeguarded and maintained confidentially.
Training and Education:
- Participate in all assigned training.
- Complete all assigned training by the deadline for completion.
Risk Management and Incident Reporting: - Engage in regular risk assessments to identify potential risks and work proactively with a supervisor and Eventus WholeHealth’s Chief Compliance and Risk Officer to mitigate any identified risks.
- Promptly report any incidents (as defined in the “Incident Report Policy”) to the Chief Compliance and Risk Officer.
